Returns & Exchanges

30-Day Return Policy

We offer a 30-day return window from the date of delivery. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange.

Items must be unworn, unwashed, and in their original condition with all tags attached.

How to Return

1. 1. Contact us at support@royair.co.uk with your order number
2. 2. We'll provide you with a return shipping label
3. 3. Package your item securely
4. 4. Drop it off at your nearest post office
5. 5. We'll process your refund within 5-7 business days of receiving your return

Important Notes

• • Custom or personalized items cannot be returned unless defective
• • Sale items are final sale and cannot be returned
• • Return shipping costs are the responsibility of the customer unless the item is defective
• • Refunds are issued to the original payment method

Defective Items

If you receive a defective or damaged item, please contact us immediately. We'll arrange a free replacement or full refund, including return shipping costs.

Please include photos of the defect when contacting us to expedite the process.